I contacted Tracy based on her reviews here on Yelp and I have to say, she's the real deal! I was a first-time home-buyer and I originally reached out to Tracy in 2015. Our communication at that time was limited to e-mail, but Tracy was very responsive and patient considering I was a complete novice to real estate. As the market was climbing, I decided to wait for a year. As my lease on my apartment came up for renewal again, I reached out to Tracy in October of 2016 and we picked up where we left off the year before. This time I felt I was ready to take the plunge. Tracy, knowing that this would be my first home purchase, handled me with care and consideration and she answered all of my questions as basic and annoying as they might have been. We had a pretty quick search (3-4 weeks) of various homes and townhouses and she explained the pros and cons of each neighborhood before I settled on making an offer on my home in Emeryville. As awesome as Tracy was during the search phase, she was amazing during escrow. She explained each of the stages in closing on my home clearly enough that even I could understand it. She was very timely and responsive in getting documents to me and she was always available for questions via phone or email...even when she went on vacation in the middle of my escrow (not that I reached out to her much...but for the 1-2 times I did, she always responded quickly). It was a very quick (for me) 30 days and I can proudly say that I am now a homeowner and much thanks to Tracy Palma for making it as painless as I could've asked for! I would highly recommend her to anyone seeking to purchase a home in the East Bay.