Tracy represented us on the sale of our home in Berkeley. From my first e-mail to her, which she responded to in minutes, she has met and exceeded our expectations. She did a drive by the same day I contacted her, visited the home shortly thereafter, and provided a very thorough and detailed plan of what needed to be done to the home to get it sold, along with a pre-sale calendar. Given my type A personality, I really appreciated her organizational skills! It took me a couple of months to get back to her, as I was waiting for my son to find a new residence. Once I got back in touch with her, our timing was very tight. We needed all the repairs, painting, floors, cleaning, landscaping, staging, photography, brochures, etc. done within about 2 weeks. I was absolutely amazed that not only every one of her contractors showed up and completed their work on time, but we actually went on MLS one day ahead of schedule! The staging, photos and marketing materials were stunning! The extra "above and beyond" things that Tracy did for us really impressed me. For example, we live out of state, but she would go to the house to unlock the gate for the landscaper and go back to re-lock. When I text or e-mail, she responds in seconds, whether or not it's business hours, evening or weekend. Little things like that I never would expect. Many offers above list received, and we were extremely pleased with the offer we accepted. I would highly encourage anyone that values a realtor that tells you what you need to hear--good, bad or otherwise, that lives up to her promises, and that goes above and beyond to get you the best possible sale, with all parties walking away happy--then Tracy Palma should be your first choice!!