Lisa H.

Although I have been relying on Yelp reviews for years to find the best businesses, I have never felt moved to write a review before. Tracy has done such an excellent job for me, going way above and beyond what I would have expected even after reading all her stellar reviews. I interviewed several real estate agents when I decided to sell my house, and was most impressed with Tracy because of her knowledge of the market and her impressive organizational skills. At our first meeting she gave me a folder with several handouts that laid out exactly what the sequence of steps would be, the schedule and time needed for each of the steps, the estimated costs, and the things I would be responsible for and what she would be responsible for. When I decided to go with her, she put together a calendar to guide me through the process. This may seem like an obvious thing but the other agents did not provide these things in writing, and I constantly found myself referring back to Tracy's handouts. I was out of the country prior to the sale, and she handled everything for me to make sure the house would be ready to hit the market immediately when my renters moved out. She scheduled inspections, got staging estimates, and arranged for a handyman to perform needed repairs. Her recommendations were always right on the mark, and I knew I could trust her experience to make the right decisions. I was able to sell my house for a price that was beyond my wildest expectations. I know that part of the reason is that the market is so crazy right now and the timing was perfect, but the rest of it was because of Tracy's experienced guidance and the fact that she was so on top of everything. Immediately after I sold my house (for cash, it happened very quickly!), I got really worried about finding another place to live when I realized just how difficult the market is. I was looking both at rentals and sales and just was not finding anything that came close to meeting my criteria. My goal was to downsize and pay cash on a smaller house with the money leftover from the sale of my house (after paying off my debt) so that I would be mortgage-free. I knew that almost everything was selling for way over asking price and I was afraid that even though my budget was now higher than I had expected to the amazing profit from the sale of my house, I still wouldn't be able to compete. Once she knew exactly what I was looking for, Tracy found a cute little 1 BR craftsman house (perfect size for me, but apparently not for other buyers!) with a sizable private yard in Rockridge- it had been on the market for a long time and hadn't sold for various reasons. It seemed like the seller wasn't that interested in selling and their agent was not very responsive. But Tracy persisted and they accepted my offer. I wanted to close in 10 days and even though it was like pulling teeth to make that happen, Tracy made it happen! Once again she scheduled all the inspections immediately, and worked really hard to get all the paperwork in place even though the seller was out of the country and the seller's agent was inexperienced. Although I know Tracy has other clients, she always made me feel like I was her top priority and responded immediately to my questions and requests no matter what time of day or night. I really don't know how she does it. Not only does she provide excellent customer service, but she is extremely knowledgeable and experienced, and takes the time to know what is important to me. I am confident I can trust her advice. Although I was very sad about selling the house that I had lived in for 12 years and worked hard to make just the way I wanted, it makes it easier to know that both the sale and purchase of the new house were excellent financial investments. I ended up buying a house for less than half of what I sold my previous house for - with no mortgage and enough cash left over to put into making it my dream home! Thank you Tracy!

Although I have been relying on Yelp reviews for years to find the best businesses, I have never felt moved to write a review before.  Tracy has done such an excellent job for me, going way above and beyond what I would have expected even after reading all her stellar reviews. I interviewed several real estate agents when I decided to sell my house, and was most impressed with Tracy because of her knowledge of the market and her impressive organizational skills.  At our first meeting she gave me a folder with several handouts that laid out exactly what the sequence of steps would be, the schedule and time needed for each of the steps, the estimated costs, and the things I would be responsible for and what she would be responsible for. When I decided to go with her, she put together a calendar to guide me through the process. This may seem like an obvious thing but the other agents did not provide these things in writing, and I constantly found myself referring back to Tracy’s handouts. I was out of the country prior to the sale, and she handled everything for me to make sure the house would be ready to hit the market immediately when my renters moved out.  She scheduled inspections, got staging estimates, and arranged for a handyman to perform needed repairs. Her recommendations were always right on the mark, and I knew I could trust her experience to make the right decisions.  I was able to sell my house for a price that was beyond my wildest expectations. I know that part of the reason is that the market is so crazy right now and the timing was perfect, but the rest of it was because of Tracy’s experienced guidance and the fact that she was so on top of everything.

Immediately after I sold my house (for cash, it happened very quickly!), I got really worried about finding another place to live when I realized just how difficult the market is. I was looking both at rentals and sales and just was not finding anything that came close to meeting my criteria. My goal was to downsize and pay cash on a smaller house  with the money leftover from the sale of my house (after paying off my debt) so that I would be mortgage-free.  I knew that almost everything was selling for way over asking price and I was afraid that even though my budget was now higher than I had expected to the amazing profit from the sale of my house, I still wouldn’t be able to compete. Once she knew exactly what I was looking for, Tracy found a cute little 1 BR craftsman house (perfect size for me, but apparently not for other buyers!) with a sizable private yard in Rockridge- it had been on the market for a long time and hadn’t sold for various reasons. It seemed like the seller wasn’t that interested in selling and their agent was not very responsive.  But Tracy persisted and they accepted my offer. I wanted to close in 10 days and even though it was like pulling teeth to make that happen, Tracy made it happen! Once again she scheduled all the inspections immediately, and worked really hard to get all the paperwork in place even though the seller was out of the country and the seller’s agent was inexperienced.

Although I know Tracy has other clients, she always made me feel like I was her top priority and responded immediately to my questions and requests no matter what time of day or night. I really don’t know how she does it. Not only does she provide excellent customer service, but she is extremely knowledgeable and experienced, and takes the time to know what is important to me. I am confident I can trust her advice. Although I was very sad about selling the house that I had lived in for 12 years and worked hard to make just the way I wanted, it makes it easier to know that both the sale and purchase of the new house were excellent financial investments. I ended up buying a house for less than half of what I sold my previous house for – with no mortgage and enough cash left over to put into making it my dream home! Thank you Tracy!

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