We very much enjoyed working with Tracy Palma in purchasing our first home.  As first-time home buyers, we had a lot of questions and concerns about the process. She listened closely to our needs/desires and helped us define a wish list. She explained the purchase process carefully and answered our numerous questions. Her research was thorough and her experience with various areas throughout the East Bay was invaluable in helping us hone in on the right neighborhood. Tracy was exceptionally efficient at scheduling viewings of available homes and at providing helpful insight into the pros and cons of each property. Once we entered into contract on a property, she worked thoroughly and diligently with the sellers and inspectors to get all our questions answered to our satisfaction. She was available, responsive, knowledgeable, personable, and professional throughout the whole process. In short, we would (and plan to) recommend Tracy to any of our friends and colleagues. We feel very fortunate to have her as our representative and we are very happy with our first home.