My husband and I just closed on our first home in Oakland by Grand Lake area and we couldn't have done it without Tracy's guidance and expertise. As a first time home owner in a super competitive and hot market, it's not only important to work with a broker that understands the market but is also very communicative and can help guide you through the complicated process of buying a home. I can't recommend Tracy enough! I had worked with another broker through a friend's recommendation and wasn't 100% satisfied. Another friend & co-worker recommended Tracy and swore by her. She had helped him buy his condo in Berkeley. In total, we had been looking for 6 months and with Tracy for about 4 of those. This is what makes Tracy great: She's always ON. She's literally is always answering emails and is super responsive. Her responses are also very detailed and she's also very accommodating. As a first time home buyer, she will walk you through the steps from reading inspection reports, to helping with the right bid, to the really big steps once your bid is accepted. This is where all the work happens actually, especially as a first time home buyer. I had lots of questions on the closing cost and she walked me through each line item and said which ones should be lower vs. what the bank outlined. I also love that she has a strong POV and is honest. This was one of the big differentiators from the other broker we had. Our last broker would only tell you what she thought it would go for, but she never gave an opinion on whether she thought it was a good home etc. Tracy will give you her opinion if she doesn't like a house. Especially a house that you may love for example. She looks at what the resale value is and thinks longer term. For example, what if you wanted to sell it down the line, would the house be easy to sell again. She will dissuade you from bidding on houses she doesn't think is a good long term decision. She truly has your best interest at heart. She's not looking to just sell you a house and make the commission and move on. She's very much about the relationship and as well as the long term. I would recommend Tracy 100% to my friends and co-workers in a heartbeat!